Return and Repairs Policy

Return Policy

You may return "new and unused" merchandise that has not been special ordered within 30 days of ship date as stated in our Returns section for a full refund of the purchase price, minus the shipping, handling, gift packaging, or other charges within 15 days of ship date.

If the returned merchandise involves layaway, the 25% deposit is not refundable. The returned merchandise must be accompanied by proof of purchase and the original copy of the warranty as well as all original documentation and packaging; otherwise, the return will not be honored.

You must obtain a Return Merchandise Authorization (RMA) number from Faz Brand before returning merchandise. We will not accept any returned merchandise without an RMA number. Contact customer service to obtain an RMA number. "New and unused" means that there are no scratches, marks, or blemishes on the item; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

For returning an item to The Faz Brand:

Contact customer service to obtain an RMA number. The RMA number must be written on the original invoice.

Repack the product in its original packaging materials, including warranties. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed at the top of the invoice.

If you receive a damaged or incorrect item, contact customer service no later than 5 business days of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item. If there is extensive damage to the carton, refuse the order and contact customer service immediately.

 

Repairs

While the incidence of defects in new items is extremely low, there may be occasions in which repair work becomes necessary (while the product is still under warranty). In most cases, any warranty repair work will be handled directly by The Faz Brand on our premises. However, in some cases in which the manufacturer is the authorized service center, all repairs or replacements will be handled by the manufacturer. Please refer to the warranty card accompanying the product for details.

 

Damaged or Defective Items

While the incidence of defects in new items is extremely low, there may be occasions in which repair work becomes necessary (while the product is still under warranty). In most cases, any warranty repair work will be handled directly by The Faz Brand on our premises. However, in some cases in which the manufacturer is the authorized service center, all repairs or replacements will be handled by the manufacturer. Please refer to the warranty card accompanying the product for details.