Secure Shopping

Order Status

You can check the status of your orders by accessing your account online 24 hours a day. All you need is your email address and password. If you have forgotten your password you can request that it be emailed to you automatically from the login page.

Updating Account Information

Your account can be updated anytime that you have logged onto the website.


Payment Options

The First Aid Zone gladly accepts payments for purchases in the form of credit card, personal check, money order, cashier's check or certified bank check.
Credit Card
The First Aid Zone accepts the following credit cards for payment:
American Express
Discovery Card
Orders require credit card authorization with a valid Expiry Date and CVV security codes.
The First Aid Zone accepts personal checks for electronic processing on phone orders only at no additional charge to you. Your check must be drawn on a recognized Canadian or U.S. bank account. "Temporary" or counter checks are not acceptable.
Standard Written Check and Money Orders (sent through the mail): The First Aid Zone also accepts personal checks, money orders, cashier's checks, or certified bank checks denominated in a currency appropriate for the transaction (U.S. or Canadian dollars) as payment for all orders. Checks must be drawn on a recognized Canadian or U.S. bank and have the customer's name and address imprinted on the check front, with a valid nine-digit bank routing number (ABA code) located at the bottom of the check. "Temporary" or counter checks are not acceptable.
Please make your check payable to: The First Aid Zone and mail to:  536 Hood Rd., Markham Ontario Canada  L3R 3K9
Please Note:
If you pay by personal check, money order, cashier's check, or certified bank check, your order will be delayed since we must wait for receipt of the check and for the funds to clear before we can ship your merchandise. If you reside in [store_country], paying by any of the above methods typically delays your order about 15 business days from the day we receive your check. Dishonored checks will be assessed a fee of $20.00 or the maximum allowed by law.

Privacy & Security

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make with The First Aid Zone. Should any unauthorized charges appear on your credit card as a result of shopping with The First Aid Zone, you must notify your credit card provider in accordance with its reporting rules and procedures.

We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.

When providing your credit card information, you are also requested to enter a security code known as the CVV or CVV2 code which is typically 3 digits following the last 4 digits of your credit card number located on the back of Visa, Mastercard and Discover cards. Amex cards use a 4 digit CID code placed above the credit card number and is located on the front of the card. For more information follow this link.